The City of Woburn Council on Aging seeks qualified candidates for the position of Outreach Coordinator. The Outreach Coordinator performs responsible technical work in providing outreach services to the seniors of Woburn, as well as their families. The Outreach Coordinator will work under the supervision of the Director of the Council on Aging. 

Essential Job Functions:

  • Assess the needs of elders and/or their families and facilitate connections and referrals to programs and services directly related to their specific needs in an effort to support seniors in making informed decisions. This is done through confidential in-office or in-home visits.
  • Offer information, referral, scheduling, and guidance on a variety of topics pertaining to senior services. These include but are not limited to WCOA programs, local ASAP (Minuteman Senior Services) services, SHINE program at the Center, community resources, housing, care giving, legal assistance, and ability to assist with benefit applications such as fuel assistance and food stamps, while also providing advocacy to assist with the procurement of services.
  • Should understand Elder Protective Services. Acts as a mandated reporter and has the ability to differentiate between basic client needs and those of a more serious nature. Can identity an emergency, call 911, inform the director.
  • Knowledge of best practices in maintaining respect and confidentiality for clients seeking assistance.
  • Track client interactions by keeping detailed notes and updating records in MySeniorCenter database. Monthly reports to Council on Aging Board.
  • Acts as a liaison between the seniors and various City officials and departments, including but not limited to, Police, Fire, Board of Health, Veterans Services, Woburn Housing Authority, Woburn Council of Social Concern and other appropriate community agencies and volunteer programs.
  • Outreach to local businesses and community/civic groups to maintain relationships and form beneficial partnerships in the community to benefit seniors.
  • Organize support groups and/or visiting health and/or other professional outreach programs to assist local seniors.
  • Responsible for maintaining outreach efforts by designing and distributing the monthly senior newsletter, updating social media content and the department’s webpage on the City of Woburn website, as well as creating and distributing outreach materials to engage seniors who may be in need of
  • Willingness to attend relevant trainings and informational seminars to further education and knowledge of senior-related issues.
  • Consistently researches and stays up to date on new information and referral resources for seniors.

Daily Operations:

  • Coordinate with all departments within the Senior Center, including Director, Reception, Transportation, Programs, Volunteer Services, Council on Aging Board, Building Maintenance, and Friends Helping Seniors, to maintain a collaborative workflow and accommodate senior participants to the best of our ability.
  • Register participants and assist them with coordinating their programs and schedules while attending the Center, using the MySeniorCenter platform.
  • Answers phone and delivers messages to personnel as needed. Pitches in to be sure all daily responsibilities are being met. For instance, help with covering when other staff members are out of the office.
  • Assists with programs and events.
  • Assists with keeping the Senior Center a well-maintained and safe place for all. For instance, assisting with cleanup when necessary, locking up and securing the building, informing facilities staff of any issues that need to be addressed.


  • Bachelor’s degree in human services or related field and/or two or more years experience working directly with seniors in the community or healthcare setting preferred.
  • Familiarity with area programs and services available to local seniors and their families.
  • Valid Massachusetts motor vehicle license.
  • Excellent written and oral communications skills.
  • Proficient computer skills, with the ability to learn new programs, troubleshoot technical issues as well as the ability to maintain accurate data. Experience with social media and website maintenance preferred.
  • Ability to multitask and handle multiple inquiries at a time.

Position is member of SEIU. Annual salary, $50,569.61 32.5 hours per week, Monday through Wednesday 9:00 a.m. to 4:30 p.m., Thursdays 9:00am to 7:00pm and Fridays 9:00am to 1:00 p.m. with a one hour lunch break Monday through Thursday.  

Qualified candidates submit via e-mail a cover letter and resume to Shawna Healey, Human Resources Director, Applications will be reviewed on a rolling basis, position will be opened until filled.

The City of Woburn is an Equal Opportunity/Affirmative Action Employer.