On Cape Cod, a concerted effort is underway to address the growing need for digital equity among older adults. As technology becomes increasingly essential for accessing services, staying connected, and maintaining independence, organizations across the Cape are collaborating to ensure that no one is left behind.
Maryanne Ryan, Chief Executive Officer and Laura Roskos, Development & Public Information Officer of Elder Services of Cape Cod & the Islands (ESCCI) shared insights into the work being done to bring “standardization or order” to the digital landscape for older adults on the Cape. The pandemic highlighted the urgent need for digital connection, with various initiatives popping up “organically and chaotically.” This spurred a collaborative effort to create a more structured and sustainable approach.
A key development has been the partnership with Senior Planet, the public brand of Older Adult Technology Services (OATS). The organization became part of Senior Planet’s first cohort of local licensees, adopting their curriculum developed over two decades with direct input from older adults. To effectively deliver this curriculum, they established a “fleet of laptops” with consistent operating systems for ease of instruction.
This initiative has already seen significant success. Classes have been offered at all 15 Councils on Aging (COAs) in Barnstable County, with some locations hosting multiple sessions. Laura Roskos shared a heartwarming anecdote about a participant in Yarmouth who, after just one class, expressed his newfound confidence in using technology and his excitement to show his family his progress.
In an Orleans class, as recounted by Laura Roskos, a Spanish-speaking mother and daughter enrolled together. Roskos quickly adapted the curriculum, providing Spanish materials and support. Despite memory challenges for the mother, the class provided valuable social engagement, and the daughter benefited significantly.
The program offers a range of classes, from basic computer essentials to more advanced topics like online banking, web safety, and hosting Zoom meetings. In April, they will be offering a five-week course called “Technology for Everyday Life” and a new course on digital photography in Provincetown. The impact of these classes goes beyond simply learning technical skills. Maryanne shared a story about a woman who, while caring for her incapacitated husband out of state, was able to use the skills she learned in class to access and manage his medical records online, highlighting the essential role of digital literacy in healthcare access.
This experience led to a greater awareness of the needs of home care clients. This year, the focus is shifting towards providing more in-home tech support, recognizing that individuals with limited mobility or access to transportation face unique challenges. While the program has excelled at training people on standard operating systems and platforms, they acknowledge the need to address the more personalized nature of smartphone use and the challenges of navigating various interfaces.
Funding has been a crucial aspect of this work. The program has benefited from significant support from the Comcast NBC Universal Foundation, which has provided two separate fleets of laptops and financial assistance for three years. ARPA funding also played a role. However, as some funding sources are ending, the organization is actively pursuing new opportunities, including collaborating with the Cape Cod Commission to access funding from the Mass Broadband Institute and participating in large proposals to federal digital equity competitions.
Laura emphasized the importance of not underestimating the tech savviness of some older adults. While addressing the needs of those who are new to technology is essential, it’s equally important to provide resources and training for early adopters and those seeking to stay ahead of the curve. This proactive approach is crucial for combating emerging online scams and ensuring that older adults can fully benefit from new technologies.
The organization recognizes the need for continuous adaptation and innovation, especially given the rapid growth of the older adult population on Cape Cod. They are committed to exploring new ways of organizing services and programs, including the use of Virtual Video Conferencing, a type of telehealth that uses real-time videoconferencing to provide care remotely. Patients can use any computer, tablet, or mobile device to receive care. This technology allows for more frequent check-ins and supports independent living.
A key factor in the program’s success has been the strong partnerships with local Councils on Aging (COA) and other community organizations. Recognizing the importance of coordinated action, Healthy Aging Cape Cod (HACC), the Barnstable County-led regional Age Friendly initiative, has established a dedicated digital equity working group.
Maryanne highlighted the essential role of COAs and community centers in this effort, emphasizing the strong two-way street relationship that has been built. The collaborative spirit and the focus on fostering independence are central to the program’s mission.
Key Themes and Takeaways:
- Responding to Evolving Needs: The program has adapted and evolved in response to the changing needs of older adults and the rapid pace of technological advancements.
- Partnerships and Collaboration: Strong partnerships with COAs, community organizations, and funders are essential for the program’s success.
- Focus on Independence: The program aims to empower older adults to maintain their independence through technology, enabling them to access services, stay connected, and manage their own affairs.
- Addressing a Spectrum of Needs: The program recognizes the diverse range of digital literacy levels among older adults and provides training and support for both beginners and more advanced learners.
The story of digital inclusion on Cape Cod is one of adaptation, collaboration, and a deep commitment to serving the needs of an aging population. It’s a reminder that bridging the digital divide is not just about providing access to technology, but about fostering human connection and empowering individuals to live full and independent lives in a rapidly changing world.
