In the bustling heart of any community, there lies a network of support, a lifeline for those navigating the complexities of aging and life’s challenges. At the Council on Aging (COA), social services play a pivotal role, weaving together resources and compassion to uplift lives.
“It’s different every day,” says Sarah Amaral, Director of the Franklin Senior Center, highlighting the dynamic nature of COA social work. From assisting with fuel assistance applications to conducting comprehensive needs assessments, the work is as varied as the individuals they serve.
A Hub of Support: The Importance of Needs Assessments
Imagine a hub where individuals can turn for guidance, a place where their needs are heard and addressed. That’s precisely what a COA social worker provides.
“My assessment starts with actively listening to the community member and asking questions to get a bigger picture of what they need help with. I start with ‘What brings you in today?’ says Realeen Gallivan, Franklin’s Social Service Coordinator, I look at the needs and the support required to maintain a person’s quality of life. I encourage independence, which allows community members to maintain autonomy.”
These assessments delve beyond surface-level issues, uncovering hidden needs and connecting individuals with vital resources. “Most of the community members I work with come to see me for one concern or issue, and after spending time with them, I connect them with appropriate resources and programs that are available to help them.” Raeleen shares. “After meeting with a community member, I often give them a tour of the center and review the monthly newsletter. As we go over the Senior Center’s programs, I discuss the importance of self-care and socialization.”
Teamwork: The Backbone of Success
The success of COA social services hinges on collaboration. “I think that collaboration is a key component here, not only with other departments, but with Staff,” Sarah emphasizes. “Everyone knows if there is any sort of concern in the Center, staff take it directly to Rae.” This teamwork extends beyond the center, involving partnerships with local police, fire departments, health departments, and other community organizations.
“The Town of Franklin put together FCAT, which is the Franklin Crisis Action team,” Sarah explains, “because we found that we can help with many of the challenges an older adult might face in collaboration with other town departments. We realize that the senior center is not their only touch point, specifically the most vulnerable cases, like someone homebound or homeless, or the folks who are in need of the most support.
This collaborative approach ensures that no one falls through the cracks, providing a safety net for the most vulnerable members of the community. “It’s really great to be able to fill everyone in and get information that we need behind the scenes,” Sarah says, “and to recognize who that person holds trust with, and to try and hold it there.”
Success Stories: Transforming Lives
The impact of COA social services is best illustrated through the stories of those they serve. Raeleen shares a heartwarming tale of a homeless gentleman who came to the center “besides himself, living in the woods and just not knowing where to begin.” Through patient guidance and support, he not only secured housing but also found a sense of community at the senior center. “Just to see him change and evolve from a scared man, not knowing what to do,” Raeleen recalls, “you know, he just succeeded, and he still comes here. He has friends here, which is awesome.”
This transformation highlights the power of compassionate support and the importance of creating a welcoming environment. “It works like a family, just looking out for each other,” Sarah observes, “and then always knowing that the senior center is the best place to start and Raeleen can refer from there. We know that Rae is the master of finding resources!”
Navigating Challenges: A Guiding Hand
In an age of increasing technology and complexity, COA social workers serve as guides, helping individuals navigate applications for benefits, housing, and other essential services. Raeleen shares her strategy, “I sit down with the community member, and go over the housing application together. We talk about where they’d like to live and apply right then and there. I assist with these online applications because it can be overwhelming to fill out. After meeting, I always recap what we worked on and discuss future goals. I let them know I’m always available if they have additional questions or needs.This personalized approach ensures that individuals receive the support they need, overcoming obstacles and accessing vital resources.”
Building Trust: Encouraging Help-Seeking
For those hesitant to seek help, COA social workers offer reassurance and understanding. “I always reassure them. It’s their decision,” Raeleen says. “I’m only here to provide options. Ultimately, it’s their choice whether or not they want the services.”
By building trust and offering personalized support, Council on Aging social services empower individuals to take control of their lives and access the resources they need. “And I think once they’ve built that rapport, they just trust you,” Sarah notes.
The Council on Aging’s social services are a testament to the power of compassion, collaboration, and community. They are a beacon of hope, illuminating pathways to brighter futures and ensuring that no one faces life’s challenges alone.
