City of Somerville | Director of Veterans Services

Jan 16, 2024 | Employment, Full Time

Statement of Duties

The Director of Veterans Services works under the administrative direction of the Deputy Director of Health and Human Services, and in accordance with Massachusetts General Laws and rules and regulations of the Massachusetts Department of Veterans’ Services.

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• As a Veterans’ Services Director, per M.G.L. Ch. 115, sec. 3, receives and processes applications for veterans’ benefits, financial and medical assistance payments for qualified needy veterans and their dependents, in accordance with Commonwealth of Massachusetts Regulations (CMR) 108.
• As a Veterans’ Burial Agent, prepares and pays eligible claims for the proper burial and interment charges of indigent veterans or their dependents as per M.G.L., Ch. 115, sec. 7.
• As a Veterans’ Graves Registration Officer, maintains recorded list of veteran deaths within the City, showing date and cause of death, location of grave, name and location of cemetery and dates of wartime service, per M.G.L. Ch. 115, sec. 9.
• Creates a Veterans Services Center model of engagement for the City of Somerville through the use of on-site drop-in hours for Veterans and their families, utilization of HHS divisions to provide additional supports, referrals, and strategic community outreach/engagement opportunities.
• Leads the Veterans Services team and provides supervision to staff.
• Serves as the face of the department and takes the lead role in opening and speaking at public events.
• Partners closely with the Council on Aging (COA) to support the needs of Veteran participants and staffs the COA Veterans Group.
• Works with the Somerville Public Schools to create partnership opportunities.
• Attends training seminars and conferences as required.
• Obtains and maintains certification as required by the Massachusetts Department of Veterans’ Services.
• Supports the administration of various Veterans’ benefits available to veterans and their dependents, including pensions, compensation, hospitalization, outpatient treatment, housing, education, burial and other benefits available under federal and state programs, and from various non-profit entities.
• Conducts investigations and qualifies client claims; authorizes payments; performs follow-up activities to ensure appropriate use of benefits and assistance.
• Provides support, referrals and counseling to veterans and their dependents to appropriate agencies or services providers; assistance and benefit opportunities; assists with applications and other forms, and in acquiring documentation needed to prove veteran benefits eligibility.
• Prepares accurate reports to state agencies for municipal reimbursements; ensures that applications and reports conform to state regulations.
• Prepares and administers division budget, organizes and coordinates memorial activities for veterans including Memorial Day, Independence Day, and Veterans’ Day activities.
• Ensures that memorial squares and monuments are decorated for appropriate memorial occasions and ceremonies.
• Serves as staff to the Veteran’s Commission on Monuments, Memorials, and Dedications.
• Seeks out grant funding opportunities to support the work of the department.
• Builds relationships with others to look at regional work and collaboration potential.
• Performs similar or related work as required or as situation dictates.

Learn more and Apply >>

Town of Sudbury | Asst. Senior Center Director/Outreach Coordinator

Jan 5, 2024 | Employment, Full Time

35 hours per week
The Town of Sudbury seeks a highly responsible individual as Asst. Senior Center Director/Outreach
Coordinator to assist the Director in managing the day-to-day operations of the Sudbury Senior Center;
provide important social services to our older adult population; oversee the Senior Center’s and
Sudbury Transportation Committee’s transportation programs; assist with special projects/program
development to improve customer service, programming, and Senior Center services; assist in
implementation and monitoring the new lunch program; and provide oversight and management of the
Senior Center during the Director’s absence.

Minimum qualifications: Bachelor’s degree in human services, social work, community health, or
related field; three to five (3-5) years related work experience preferably with the older adult
population; or any equivalent combination of education, training and experience which provides the
required knowledge, skills and abilities to perform the essential functions of the job. Valid MA class D
driver’s license required.

Minimum requirements are contained in job description posted on Town’s website at
www.sudbury.ma.us/departments/HR. Starting salary range: $55,007 to $64,130 DOQ (full salary
range to $72,344). Excellent benefits. Send resume and cover letter in confidence to Debra Galloway
at gallowayd@sudbury.ma.us. by January 26, 2024 at noon. AA/EOE

Town of Concord | Council on Aging Director

Jan 3, 2024 | Employment, Full Time

The Town of Concord is seeking a knowledgeable and forward-thinking COA Director, to meet the needs of and enhance the quality of life of the town’s older adults population.

Under the general direction of the Assistant Town Manager, will plan and direct programs/services of the COA, coordinate transportation service and oversee the operation of a multi-functional Harvey Wheeler Community Center (HWCC).

Master’s degree preferred, plus seven years of progressively responsible professional experience in geriatrics and human services.

Hiring range $97,178-116,615K/yr.
Application Deadline:  02/04/24
For more information and /or apply, please visit, www.concordma.gov/jobs or contact HR 978-318-3025. EEO

Town of Westwood – Assistant Council on Aging Director

Dec 22, 2023 | Employment, Full Time

ASSISTANT DIRECTOR – COUNCIL ON AGING
Town of Westwood
Westwood’s Council on Aging is an engaging and welcoming environment that serves the diverse needs
of Westwood citizens 60 and older, as well as disabled adults. It is a very active facility that
averages nearly 3,000 seniors visits monthly. The Council on Aging is currently seeking a
full-time Assistant Council on Aging Director to help oversee the day-to-day operations of the COA.
The ideal candidate will be self-motivated, compassionate, respectful, and
understand the needs of seniors.

Responsibilities and Duties:
▪ Performs supervisory, administrative, and professional work in developing and implementing
programs and
services at the Westwood COA. Serves as COA Director in their absence.
▪ Responsible for the in-house transportation program; supervises and schedules van drivers as
needed. Resolves issues concerning rides and provides follow-up to any problems. Oversees and
coordinates HESSCO and RSVP transportation programs.
▪ Tracks COA van repairs and directs new van purchases. Ensures COA van drivers are certified
and have attended state-mandated trainings.
▪ Creates, coordinates, and manages day trips, errand days, and shopping days. Plans and
supervises local trips.
▪ Supervises front desk volunteers and other individuals providing services at the COA;
resolves front desk issues.
▪ Serves as lead person with the Facilities Department to manage the building’s needs, repairs,
cleaning, and maintenance, including responding to building emergencies.
▪ Collects and records program revenues.
▪ Serves as liaison to the Westwood Food Pantry and performs related duties as required.
▪ Manages use of facility rooms on a daily basis; maintains evening and weekend schedule and
utilization.
▪ Works closely with the COA Director in budget discussions, long-term strategic planning, and
best practices concerning all resources.
▪ Gathers relevant information for the COA newsletter.
▪ Maintains department’s technology, including copy machines, TVs, monitors, etc. Serves as
contact person for computer-related issues.
▪ Responsible for updating the Town’s Council on Aging webpage.
▪ Represents COA at local events and assists with the coordination of special events.

Qualifications and Experience: Associate degree required; Bachelor’s preferred. Minimum
of 3 years working in gerontology or human services management, preferably in a
municipal setting. Strong interpersonal, marketing, and customer service skills needed.
Thorough knowledge of legal mandates and proficiency in the administration of Senior Center
activities. Ability to handle multiple priorities, problem-solve, and work well with seniors.
MA Class D driver’s license; CPR certification; Serve Safe Trained and Certified; CORI Certified.

Salary and Benefits: Full-time, 40 hours per week with an annual salary range of $65,608 —
$81,936 DOQ. Westwood offers a robust benefits package and generous time off allowances.

To Apply visit: www.townhall.westwood.ma.us and click on “Jobs”. Please submit a cover letter
and resume by January 19, 2024.

Community Family, Inc | Program Director – Adult Day Health

Dec 15, 2023 | Employment, Full Time

Program Director – Adult Day Health

The Community Family is a non-profit organization with more than 40 years of experience providing high quality adult day health care for older adults and persons with disabilities.  Community Family seeks a Program Director to oversee our dementia certified Medford Center in Medford, MA.

Position Summary: This position is responsible for the day to day operational management of the center.

Schedule:  Full time with benefits, 40 hours per week:  5 days, M-F; some occasional nights and weekends as needed.

Responsibilities Include:

• Operational duties include daily operations, projects, and program management.
• Administrative duties include securing accurate data, insuring accurate and timely processing of intakes and authorizations. Documentation and charting, record keeping, audits, inspections, calendar planning.
• Personnel management includes hiring, training, supervision, scheduling, evaluating, and discipline actions.
• Relationship management includes professional communications with families, caregivers, health care systems, and community partners.
• Marketing responsibilities include networking, hosting events, and hosting workshops.
• Fiscal responsibilities include financial forecasting, budget compliance, and project management.

May float to other centers for coverage as needed. 

• Qualifications:
• Registered Nurse and or LCSW Social Worker with a minimum of three years’ experience in a management role within a healthcare model or human service agency, or closely related role.  A Masters level degree may substitute, if and only if the schedule is covered with the appropriate staffing levels according to the regulations and fiscally fits within the budget.

To Apply:  Send resume and cover to staceym@communityfamily.org

City of Salem | Outreach Social Worker, (Spanish speaking)

Dec 12, 2023 | Employment, Full Time

TITLE: Outreach Social Worker, (Spanish speaking)
DEPARTMENT: City of Salem Council on Aging
POSITION STATUS: Full time, non-union position with benefits
SALARY: Up to $45,000, DOQ; position eligible for $5000.00 sign on bonus

SUPERVISION RECEIVED AND EXERCISED:
Position reports to Social Service Coordinator, with Council on Aging Director’s oversight; may supervise interns and/or seasonal
staff.

JOB SUMMARY:
This full-time position provides outreach to Salem’s older adults and persons living with disabilities. As a member of the Social
Services staff of the Council on Aging, the Outreach Social Worker will assist in all the work of the unit. Primarily, she/he will work to
develop, enhance, and maintain community relations between the City and the targeted population.

SPECIFIC DUTIES AND RESPONSIBILITIES:
Fostering relationships with City departments, community groups and agencies, including, but not limited to: Police, Fire, other
public safety agencies, churches, hospitals, skilled nursing facilities and assisted living facilities. Overseeing and assisting in the
development of Triad programs and Food Commodity Programs. Seek and accept referrals from the Social Service Coordinator and
other community agencies. Conduct in-home visits and office appointments to assist elders in defining their needs and facilitate
access to services. Refer clients to appropriate agencies. Document identified needs and client status, and maintain up-to-date,
confidential client files. Assist with updating resource fact sheets.
Other duties as assigned.

QUALIFICATIONS:
Bachelor’s degree in social work, human services or related field. 3-5 years’ experience working in the field of gerontology
(preferred). Strong social/interpersonal, written and verbal communication skills. Ability to maintain effective relationships with
agencies. Successful completion of CORI background check. Must have valid Massachusetts driver’s license and own vehicle.
Demonstrable and working knowledge of aging network and its specific needs. Ability to speak Spanish required.

City of Woburn | Outreach Coordinator

Dec 8, 2023 | Employment, Full Time

The City of Woburn Council on Aging seeks qualified candidates for the position of Outreach Coordinator. The Outreach Coordinator performs responsible technical work in providing outreach services to the seniors of Woburn, as well as their families. The Outreach Coordinator will work under the supervision of the Director of the Council on Aging. 

Essential Job Functions:

• Assess the needs of elders and/or their families and facilitate connections and referrals to programs and services directly related to their specific needs in an effort to support seniors in making informed decisions. This is done through confidential in-office or in-home visits.
• Offer information, referral, scheduling, and guidance on a variety of topics pertaining to senior services. These include but are not limited to WCOA programs, local ASAP (Minuteman Senior Services) services, SHINE program at the Center, community resources, housing, care giving, legal assistance, and ability to assist with benefit applications such as fuel assistance and food stamps, while also providing advocacy to assist with the procurement of services.
• Should understand Elder Protective Services. Acts as a mandated reporter and has the ability to differentiate between basic client needs and those of a more serious nature. Can identity an emergency, call 911, inform the director.
• Knowledge of best practices in maintaining respect and confidentiality for clients seeking assistance.
• Track client interactions by keeping detailed notes and updating records in MySeniorCenter database. Monthly reports to Council on Aging Board.
• Acts as a liaison between the seniors and various City officials and departments, including but not limited to, Police, Fire, Board of Health, Veterans Services, Woburn Housing Authority, Woburn Council of Social Concern and other appropriate community agencies and volunteer programs.
• Outreach to local businesses and community/civic groups to maintain relationships and form beneficial partnerships in the community to benefit seniors.
• Organize support groups and/or visiting health and/or other professional outreach programs to assist local seniors.
• Responsible for maintaining outreach efforts by designing and distributing the monthly senior newsletter, updating social media content and the department’s webpage on the City of Woburn website, as well as creating and distributing outreach materials to engage seniors who may be in need of
• Willingness to attend relevant trainings and informational seminars to further education and knowledge of senior-related issues.
• Consistently researches and stays up to date on new information and referral resources for seniors.

Town of Amherst | Senior Services Social Services Coordinator (Program Director)

Dec 4, 2023 | Employment, Full Time

Reporting to the Director of Senior Services, the Social Services Coordinator (Program Director) performs administrative, supervisory, counseling, referral and advocacy work involved with the planning and implementation of social service programs for elders and their families. May serve as Acting Senior Center Director during absences of the Director.

Supervision Received

Works under the broad guidance and direction of the Senior Services Director, who outlines departmental policies and procedures, supervises and reviews work and evaluates performance. This position performs regular daily duties independently and is given considerable discretion in exercising judgment, making decisions and determining appropriate courses of action.

Supervision Exercised

Supervises volunteers and provides LSW or LCSW supervision to social work student interns.

Major Duties

1. Provides seniors with information and programs designed to serve and support older adults to maintain their independence and age in place. Identifies needs of older residents and their families through office or home appointments, group meetings, professional referrals and contacts with other agencies. Maintains updated file of services and resources that support independent living and aging in place. Work with staff and volunteers to maintain a welcoming, safe environment for all senior participants in Senior Center programs.

2. Helps to evaluate eligibility for, and assists seniors with, applications and/or referrals to access state and area services that support their independent living, such as housing, transportation, health insurance, fuel assistance, public benefits, nutritional support and psychological counseling. Serves as advocate for seniors when dealing with community agencies and organizations.

3. Provides supportive and crisis counseling and case management to seniors with chronic, serious mental health problems and/or issues of homelessness. Work with local mental health providers and homeless service providers including shelters. Refers and co-manage cases with Veterans’ Affairs and the Hampshire County Veterans’ Services Organization. Identifies and oversees staff or volunteer led support groups for seniors as needed. Provides basic crisis counseling both in home and at the Senior Center. Makes “elder-at-risk” referrals to Protective Services. Works with the Town of Amherst “Elder Service Team” (Police, Fire, Health, Veteran’s Departments and CRESS team) on cases of mutual concern.

4. Proposes and develops new social service programs for older adults and their caregivers.

5. Makes “elder-at-risk”, elder abuse/neglect referrals to Highland Valley Elder Services’

6. Protective Services Department. Collaborates and Town “Elder Service Team” (Police, Fire, Health, Veteran’s Departments and CRESS Team) and maintains “seniors at risk” list. May be on-call during power outages, severe storms and other emergencies. Arranges for Emergency Funding for utility and rent arrears on a case-by-case basis.

7. Manages the Town’s Tax Work-off Program, including program guidelines, participant intake and eligibility, placement, publicity, annual fiscal reporting with the Town Assessor’s Office, annual participant recertification, and component associated with benevolent proxies.

8. Tracks and reports statistics related to all Senior Center services to individuals. Assists Director to develop and write grants and manage required reporting. Prepares sections of the annual report to the Executive Office of Elder Affairs pertaining to individual services and volunteers. Assists with collection and reporting of statistics relating to Senior Center and COA service levels.

9. Works with local media to publicize supportive services for older adults and their families.

10. Performs other duties as assigned. Minimum Qualifications Master’s Degree in Social Work or closely related field plus five (5) years’ experience working with elders or any equivalent combination of experience, training and education demonstrating the ability to perform the duties described above.

Must be a licensed social worker (LSW or LCSW) in the Commonwealth of Massachusetts. Possess a valid driver’s license.

Please visit https://www.amherstma.gov/jobs.aspx to view the full job description, complete an employment application and upload resume/cover letter.

The town of Amherst seeks a workforce that reflects the diversity of its community, and strives toward racial and environmental sustainability. All are encouraged to apply. AA/EEO

City of Worcester | Senior Services Assistant

Dec 4, 2023 | Employment, Full Time

The City of Worcester is seeking qualified applicants for a Senior Services Assistant (Staff Assistant II) for the Elder Affairs Division in the Health and Human Services Department. Under the direction of the Manager of Senior Services and Education, the position will provide support to assist seniors to access services and facilitate senior participation at the Worcester Senior Center. The position will be responsible for program engagement, advocate for seniors at the Worcester Senior Center and coordinate Elder Group meetings.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide information, referral, and follow-up after identifying and assessing senior needs, and determining resources available to meet those needs
• Assessment and interaction with seniors must be culturally sensitive
• Serve as liaison for seniors and other organizations to assure clear communication to overcome potential language and cultural barriers.
• Facilitate an environment which is welcoming to all and sensitive to cultural differences within the group as well as with the majority senior center population
• Outreach and engage seniors in activities which build their comfort level with the Senior Center, increasing their receptiveness to health, education, and social programming
• Assist members with reservations for transportation, meals, and other programmatic needs
• Advocate and intervene on behalf of seniors to help ensure they have access to necessary services, resources, or facilities
• Assist the families of seniors in the community and/or participants at the senior center to access needed elder services
• Present information about the Worcester Senior Center and various assistance available to seniors in community settings and at resource fairs
• Work with Elder Affairs staff to address diversity issues with the goal of maintaining a welcoming environment for all at the Worcester Senior Center
• Provide supervision to Volunteers and Interns
• Provide customer service and outreach via front desk reception and monitoring transportation
• Act as a mandated reporter of elder abuse, filing verbal and written reports as required, and keeping the Director of Elder Affairs informed.
• Maintain case records and data on all clients assisted and ensure careful follow-up of all referrals

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and ability to provide human services, completing applications for benefits, housing, and related needs, maintaining confidentiality, operating within regulations, and keeping records
• Good written and verbal communication skills
• Experience in serving diverse populations
• Interest and sensitivity toward working with seniors
• Experience with group facilitation
• Knowledge base of diversity and inclusion
• Demonstrated dependability, teamwork, active listening, and organizational skills
• Computer proficiency including Microsoft Office Suite

MINIMUM REQUIREMENTS:

• Bachelor Degree in social work or related field OR;

o An equivalent combination of education & experience that provides the knowledge, skills, and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements.

• Computer proficiency including Microsoft Office Suite
• Experience with cultural sensitivity for the elder population
• Experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds
• Excellent communication skills

PREFERRED QUALIFICATIONS:

• Two (2) years of related work experience in Human Services
• Experience interacting with diverse seniors in a service setting

STARTING SALARY: $27.54 hourly, full-time, with an excellent benefits package

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, DECEMBER 8, 2023, to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.