Jan 27, 2025 | Aging Matters Newsletter, Digital Equity
Across Massachusetts, a wave of innovation is sweeping through senior centers, thanks to the Hybrid Programming for Councils on Aging grant. This federally funded initiative, stemming from the American Rescue Plan Act and awarded by the Executive Office of Aging and Independence aims to bolster technological infrastructure and expand programming capacity for older adults. Isaac Carrasco-Ortiz, an AmeriCorps Fellow who joined the project mid-stream, shared valuable insights into the grant’s impact and the transformative power of intergenerational collaboration.
The core objective of the Hybrid Programming grant is twofold: to equip senior centers with the necessary technology and to broaden the range of services offered. By embracing a hybrid model, programs traditionally offered in person, such as exercise classes or social gatherings, can now reach individuals at home or those unable to attend in person. This expansion also facilitates partnerships with other community institutions, creating synergistic service delivery.
Isaac highlighted the example of Bernardston Council on Aging, a recipient of both the Hybrid Programming and Digital Literacy grants. This COA has partnered with the local YMCA to offer virtual classes and collaborated to provide cultural appreciation programs, music groups, and informative talks on scams and fraud. The virtual format ensures that these valuable resources remain accessible even when physical attendance is not possible.
However, the transition to hybrid programming has not been without its challenges. Engaging older adults with new technologies and virtual formats requires patience and understanding. As Isaac noted, it’s crucial to integrate these new opportunities with existing interests within the senior center community. For instance, if a group enjoys watching the New England Patriots, organizing a virtual watch party could be a more effective entry point into hybrid programming than introducing a completely unfamiliar activity.
A particularly fascinating aspect of the Hybrid Programming grant is its potential to provide respite care. This innovative approach allows caregivers to have a break while their loved ones participate in engaging virtual activities.
Isaac’s involvement with the program included site visits to various COAs, including Halifax and Bridgewater. There, he collaborated with Bridgewater COA Director Emily Williams and a computer science intern named Mina. Their focus was on optimizing the camera setup for hybrid programs to ensure a welcoming and participatory experience for all involved. This visit highlighted the significant impact of bringing younger students into the senior center environment.
The intergenerational dynamic proved to be a powerful catalyst for both the students and the older adults. What could have been a simple exchange of technical assistance evolved into a meaningful connection that transcended age differences. As they worked together to solve technical challenges, a shared sense of purpose emerged, fostering mutual learning and respect.
Isaac recounted how Mina’s experience at the senior center not only benefited the older adults he assisted but also enriched his own computer science studies. By applying his classroom knowledge in a real-world setting, he gained a deeper understanding of the practical applications of technology and the diverse needs of users.
This theme of intergenerational collaboration resonated across other grantees as well. In Needham, a partnership with the Needham Community Council’s Tech for Tutors program connects local youth with older adults needing tech support. In Greenfield, an intergenerational film festival emerged from a digital literacy program, showcasing the creative potential that arises when different generations come together. One heartwarming anecdote involved a young student and a senior center participant who bonded over their shared passion for cooking, demonstrating how tech support can blossom into genuine friendship and mutual exchange of knowledge.
Isaac emphasized the critical need for community collaboration, especially in rural areas where geographical limitations can exacerbate the digital divide. By partnering with other institutions and leveraging the technological infrastructure provided by the grant, senior centers can significantly expand their reach and impact.
He also stressed the valuable contributions that older adults themselves can make to the community. He cited the example of the Boston Networks user group, comprised of retired IT professionals eager to share their expertise. These individuals, having witnessed the evolution of technology firsthand, possess a unique understanding of how to communicate effectively with those less familiar with digital tools. He shared the story of Mr. Gleason, an IT professional who dedicated his retirement to providing digital literacy support at the Norfolk Senior Center, demonstrating the powerful impact of experienced individuals giving back to their communities.
The Hybrid Programming grant is not just about providing access to technology; it’s about fostering connections, empowering individuals, and building stronger communities. By bridging the generational gap and facilitating collaboration between different institutions, this initiative is transforming Massachusetts Councils on Aging into vibrant hubs of learning, connection, and opportunity.
RESOURCES:
Information regarding the Hybrid Programming grant
Hybrid Programming grantees
Jan 22, 2025 | Aging Matters Newsletter, Digital Equity
The Hybrid Programming grant is making waves in Massachusetts, particularly in the towns of Halifax and Bridgewater. Bridgewater COA Director Emily Williams shared how this initiative is not only addressing the needs of older adults, especially those with dementia, but also fostering intergenerational connections and providing much-needed respite for caregivers.
The program focuses on serving those often overlooked in traditional senior center programming: individuals with dementia and Alzheimer’s. By purchasing two Meeting Owl teleconferencing devices, one for each town, the program facilitates synchronous social day programs, bringing together participants from both Halifax and Bridgewater. With the support of a program manager, two activity assistants, and two MSW student interns, the program creates a socially engaging environment for all involved.
However, implementing this innovative program has presented its share of challenges. Limited marketing capabilities, relying primarily on word-of-mouth, COA newsletters, and local billboards, have made recruitment a hurdle. Technical difficulties with the Owl devices also required significant troubleshooting and training for both staff and participants. As Emily explained, finding activity assistants with adequate tech skills proved particularly difficult. Navigating two different IT departments, broadband networks, and COAs added another layer of complexity.
Despite these initial obstacles, the program adapted and persevered. After a brief pause to implement a corrective action plan and address internal renovations in Halifax, the program pivoted to focus on broadcasting activities from Bridgewater to homebound individuals via Zoom. This shift allowed those unable to physically attend the senior center due to behavioral issues, incontinence, mobility limitations, or other reasons to still participate.
The program is now actively recruiting homebound participants and collaborating with Bridgewater State University Senior College, which already offers robust senior Zoom programming. This partnership aims to integrate homebound individuals into existing virtual activities, further expanding the program’s reach.
A key focus of the program is providing respite for caregivers. By offering engaging activities, such as musical performances, the program allows caregivers to step away and attend to their own needs, even for a short period. This respite is offered completely free of charge, thanks to the generous funding from the Executive Office of Aging and Independence Hybrid Programming grant.
The impact of this program on caregivers has been profound. Testimonials gathered through pre- and post-program surveys, as well as caregiver-specific surveys, paint a powerful picture of its effectiveness. One particularly moving testimonial came from the daughter of a 92-year-old Bridgewater resident. Prior to the program, this woman was isolated at home, primarily watching television and rarely engaging in social activities. Although initially hesitant, she began attending the social day program twice a week. Over time, she blossomed, forming friendships, participating in expressive arts classes, tending to the outdoor garden, and even continuing art projects at home during program breaks. The program reignited her spirit and gave her a renewed sense of purpose.
The program’s structure is designed to maximize engagement and personalization. The social day program operates in cycles, with periods of program delivery followed by breaks for planning and activity development. This cyclical approach allows for continuous improvement and adaptation based on participant feedback. The small group setting in Halifax, accommodating up to four in-person participants along with staff, creates an intimate and supportive environment. While the program can also broadcast live performances and instructor-led classes, the small group dynamic fosters personalized interactions and strong connections.
The use of the Owl device has been instrumental in creating a high-quality virtual experience. While initially requiring some technical adjustments, the device’s exceptional audio and visual capabilities have significantly enhanced remote participation. Its unobtrusive design also makes it suitable for home settings.
The program’s intergenerational component has proven to be another significant success. By intentionally involving computer science majors and MSW student interns, the program breaks down ageism stereotypes and provides valuable learning experiences for all involved. The computer science students gain practical experience working with older adults and understanding their unique needs, while the MSW students gain exposure to the field of aging services.
In addition to the hybrid programming, Bridgewater also benefits from regular technology cafés run by volunteer facilitators. This highlights the multifaceted approach the town is taking to address the diverse technology needs of its senior population.
The Hybrid Programming grant is not just about technology; it’s about connection, engagement, and empowerment. By bridging the distance between individuals and fostering intergenerational relationships, this program is making a tangible difference in the lives of older adults and their caregivers. While the current grant funding is set to end, the program’s success and the compelling data collected are fueling conversations with potential funders, such as the PACE program and AAA/ASAP organizations to ensure its continuation. The program stands as a testament to the power of innovation and collaboration in serving the needs of an aging population.
Jan 22, 2025 | Aging Matters Newsletter, Digital Equity
In Easthampton, Massachusetts, a comprehensive initiative is underway to bridge the digital divide and empower residents of all ages. This multifaceted project, driven by a strong network of community partners, aims to address the various facets of digital equity, from internet access and affordability to device ownership and digital literacy.
This story, part of a broader storytelling initiative by the Massachusetts Councils on Aging (MCOA) to highlight collaborative efforts in the aging space, focuses on Easthampton’s unique approach.
Easthampton Council on Aging Director, Cynthia Tarail, who is involved in marketing and advising on the project, shared insights into the complex undertaking. The project began with a needs assessment, revealing widespread disparities across all aspects of digital equity: internet speed and access, affordability, device access, and digital literacy.
Easthampton’s strategy encompasses several key components:
- In-person classes: A series of basic and specialized workshops are offered at various locations and times throughout the community, catering to all age groups.
- Online learning: The town has partnered with the Northstar Digital Literacy program to provide online learning opportunities.
- Device access: Through the Tech Goes Home program, Easthampton will be the first community in its region to offer devices and support for a subsidized cost. A city grant will also enable the purchase of Chromebooks, linking device distribution with learning opportunities.
- Tech help: Increased and varied tech support is available at multiple locations throughout town.
- Instructor development: The project is cultivating a pool of instructors and coaches from senior tax work-off volunteers and existing staff.
This ambitious project is made possible by a $100,000 Massachusetts Broadband Institute (MBI), Massachusetts Technology Collaborative: Digital Equity Implementation Grant Agreement secured by the city. The city previously received one for the Easthampton Digital Equity Study which provided the road map for the implementation projects. Easthampton Media (the local cable access station) leads the project and the city’s IT department plays a partner role, coordinating a city-wide hub of partners, including the health department, veterans department, the Easthampton Public Library, and the Chamber of Commerce.
A significant mid-stream adjustment involved a change in staffing structure. The initial plan to have an AmeriCorps Fellow coordinating the project shifted to a model where existing resources were utilized, allowing for more funds to be allocated to device purchases and program expansion.
While outreach efforts have primarily reached seniors so far, the focus is now shifting to engaging younger demographics. The Council on Aging is lending its expertise in marketing to older adults to help the partnership effectively reach younger audiences.
The project also benefits from Massachusetts Councils on Aging (MCOA) SIG funding, which supported improvements to a classroom used for these and other programs. Sound-absorbing panels were installed to eliminate echo, and AV technology was added to facilitate online classes and presentations. This upgraded space will also serve as a support hub for individuals participating in the Northstar Digital Literacy program.
The classes offered cover a wide range of topics, from basic computer skills and internet navigation to email, Google Workspace, social media, online safety, photo and video sharing, and smartphone basics. These classes are taught by city staff and Tech Foundry, a local company contracted to supplement the programming.
The human impact of these programs is a key focus. While direct contact with class participants has been limited so far, past experiences with tech support volunteers have highlighted the critical need for basic digital literacy skills. Many individuals struggle with fundamental tasks like creating an email address, checking their email, or understanding online communications from government agencies. The hope is that these classes will empower individuals to navigate these essential tasks and avoid potentially serious consequences, such as missed appointments or loss of essential services.
Beyond the basics, the program aims to equip individuals with the skills to identify online scams, enhance their digital creativity, and participate more fully in civic life. As more and more municipal government functions move online, digital literacy becomes essential for active citizenship.
A crucial aspect of this project is the emphasis on collaboration. The involvement of numerous partners, each bringing unique expertise and resources, is essential for its success. The city’s IT department, in particular, has played a pivotal role, not only securing the grant but also managing the complex coordination of multiple stakeholders. The use of project management tools like Trello and regular hybrid meetings facilitates communication and collaboration among the partners.
The Easthampton Public Library is also a vital partner, providing essential tech help and acting as a hub for accessing social and municipal services. Their ongoing efforts to create a more accessible program space further emphasize their commitment to digital inclusion.
The project highlights the evolving role of libraries and senior centers in the digital age. These institutions are not just places for books or social gatherings; they are essential community hubs providing access to vital life skills and resources.
One of the key takeaways from this initiative is the importance of securing ongoing funding. Building a successful program requires sustained support beyond the initial grant period. As the project continues to evolve and reach more residents, securing future funding will be crucial for its long-term sustainability and impact.
The Easthampton digital equity project serves as a valuable model for other communities seeking to address the digital divide. By emphasizing collaboration, addressing diverse needs, and focusing on practical skills, this initiative is building digital bridges and empowering residents to thrive in an increasingly digital world.
RESOURCES: Overview: GoDigital Easthampton
Jan 22, 2025 | Aging Matters Newsletter, Digital Equity
On Cape Cod, a concerted effort is underway to address the growing need for digital equity among older adults. As technology becomes increasingly essential for accessing services, staying connected, and maintaining independence, organizations across the Cape are collaborating to ensure that no one is left behind.
Maryanne Ryan, Chief Executive Officer and Laura Roskos, Development & Public Information Officer of Elder Services of Cape Cod & the Islands (ESCCI) shared insights into the work being done to bring “standardization or order” to the digital landscape for older adults on the Cape. The pandemic highlighted the urgent need for digital connection, with various initiatives popping up “organically and chaotically.” This spurred a collaborative effort to create a more structured and sustainable approach.
A key development has been the partnership with Senior Planet, the public brand of Older Adult Technology Services (OATS). The organization became part of Senior Planet’s first cohort of local licensees, adopting their curriculum developed over two decades with direct input from older adults. To effectively deliver this curriculum, they established a “fleet of laptops” with consistent operating systems for ease of instruction.
This initiative has already seen significant success. Classes have been offered at all 15 Councils on Aging (COAs) in Barnstable County, with some locations hosting multiple sessions. Laura Roskos shared a heartwarming anecdote about a participant in Yarmouth who, after just one class, expressed his newfound confidence in using technology and his excitement to show his family his progress.
In an Orleans class, as recounted by Laura Roskos, a Spanish-speaking mother and daughter enrolled together. Roskos quickly adapted the curriculum, providing Spanish materials and support. Despite memory challenges for the mother, the class provided valuable social engagement, and the daughter benefited significantly.
The program offers a range of classes, from basic computer essentials to more advanced topics like online banking, web safety, and hosting Zoom meetings. In April, they will be offering a five-week course called “Technology for Everyday Life” and a new course on digital photography in Provincetown. The impact of these classes goes beyond simply learning technical skills. Maryanne shared a story about a woman who, while caring for her incapacitated husband out of state, was able to use the skills she learned in class to access and manage his medical records online, highlighting the essential role of digital literacy in healthcare access.
This experience led to a greater awareness of the needs of home care clients. This year, the focus is shifting towards providing more in-home tech support, recognizing that individuals with limited mobility or access to transportation face unique challenges. While the program has excelled at training people on standard operating systems and platforms, they acknowledge the need to address the more personalized nature of smartphone use and the challenges of navigating various interfaces.
Funding has been a crucial aspect of this work. The program has benefited from significant support from the Comcast NBC Universal Foundation, which has provided two separate fleets of laptops and financial assistance for three years. ARPA funding also played a role. However, as some funding sources are ending, the organization is actively pursuing new opportunities, including collaborating with the Cape Cod Commission to access funding from the Mass Broadband Institute and participating in large proposals to federal digital equity competitions.
Laura emphasized the importance of not underestimating the tech savviness of some older adults. While addressing the needs of those who are new to technology is essential, it’s equally important to provide resources and training for early adopters and those seeking to stay ahead of the curve. This proactive approach is crucial for combating emerging online scams and ensuring that older adults can fully benefit from new technologies.
The organization recognizes the need for continuous adaptation and innovation, especially given the rapid growth of the older adult population on Cape Cod. They are committed to exploring new ways of organizing services and programs, including the use of Virtual Video Conferencing, a type of telehealth that uses real-time videoconferencing to provide care remotely. Patients can use any computer, tablet, or mobile device to receive care. This technology allows for more frequent check-ins and supports independent living.
A key factor in the program’s success has been the strong partnerships with local Councils on Aging (COA) and other community organizations. Recognizing the importance of coordinated action, Healthy Aging Cape Cod (HACC), the Barnstable County-led regional Age Friendly initiative, has established a dedicated digital equity working group.
Maryanne highlighted the essential role of COAs and community centers in this effort, emphasizing the strong two-way street relationship that has been built. The collaborative spirit and the focus on fostering independence are central to the program’s mission.
Key Themes and Takeaways:
- Responding to Evolving Needs: The program has adapted and evolved in response to the changing needs of older adults and the rapid pace of technological advancements.
- Partnerships and Collaboration: Strong partnerships with COAs, community organizations, and funders are essential for the program’s success.
- Focus on Independence: The program aims to empower older adults to maintain their independence through technology, enabling them to access services, stay connected, and manage their own affairs.
- Addressing a Spectrum of Needs: The program recognizes the diverse range of digital literacy levels among older adults and provides training and support for both beginners and more advanced learners.
The story of digital inclusion on Cape Cod is one of adaptation, collaboration, and a deep commitment to serving the needs of an aging population. It’s a reminder that bridging the digital divide is not just about providing access to technology, but about fostering human connection and empowering individuals to live full and independent lives in a rapidly changing world.
Jan 22, 2025 | Aging Matters Newsletter
In Barnstable, Massachusetts, a dedicated effort is underway to ensure that older adults are not left behind in the digital age. Thanks to grant funding and a commitment to digital equity, the town’s Council on Aging (COA) is providing valuable resources and training to help older adults navigate the world of technology.
Barnstable COA Director Kelly Howley recently shared insights into their successful digital equity initiatives. A key driver for these programs was the impending discontinuation of Senior Planet OATS classes due to a lack of funding. Kelly saw an opportunity in a digital equity grant from the Executive Office of Aging and Independence and successfully secured $13,800 to keep these vital classes going.
This grant enabled the Barnstable Adult Community Center (BACC) to purchase a mobile computer lab, complete with a charging cart and ten laptops. This mobile setup allows for flexible computer classes in any room of the building, eliminating the need for a dedicated, and potentially underutilized, computer lab. More importantly, the grant funded the classes themselves, ensuring participants could continue to access this valuable resource.
The impact of these programs extends beyond just basic computer skills. Participants are learning how to organize and utilize the photos on their phones, create digital memories, and connect with loved ones in new ways. The BACC has run four classes, and provided two in the Dennis Center for Active Living, each consisting of five-week sessions.
Building on this success, Barnstable also secured a Massachusetts Councils on Aging SIG grant for digital cafés, a concept already proving successful in other centers. These cafés offer drop-in assistance for various devices, including iPhones, Androids, and iPads. The focus is on providing personalized support and addressing individual tech challenges.
Looking ahead, Kelly and her staff are exploring partnerships with local libraries to expand the reach of these programs and bring them directly to residents in different villages. This recognizes that accessibility and comfort levels vary, and meeting people where they are is crucial for effective engagement.
Digital equity is not just about access to technology; it’s about understanding and utilizing it effectively. Kelly shared a powerful observation: many older adults feel empowered when they overcome a technological hurdle. The ability to master a new skill, like organizing photos or navigating a smartphone, boosts their confidence and encourages them to embrace further learning. This empowerment is a key indicator of the program’s success.
The COA is also actively involved in broader digital equity initiatives in Barnstable. They are collaborating with the Cape Cod Commission, which is conducting listening sessions to understand community needs. The COA recently hosted an information session for the commission, gathering valuable input from older adults attending their classes.
Kelly emphasized the importance of starting with the basics. Many individuals face fundamental challenges, such as lack of internet access or affordable devices. Addressing these foundational issues is crucial before moving on to more advanced digital literacy initiatives.
The conversation highlighted the importance of meeting people where they are, acknowledging that some individuals may choose not to engage with technology. However, by providing accessible training, personalized support, and multiple avenues for engagement, the Barnstable COA is effectively bridging the digital divide and empowering seniors to thrive in an increasingly digital world. The success of these programs showcases the power of community-driven initiatives and the positive impact of investing in digital equity for all ages.
Resource:
COMMUNITY RESOURCE GUIDE: TECHNOLOGY ACCESS AND PROGRAMMING FOR OLDER ADULTS
